Terms & Conditions

By using our service, (herein referred to as “Service”) you are deemed to have read and accepted the terms and conditions set forth, hence forming a legal binding agreement between Wall Catalog and yourself pursuant to which you agree to comply with the terms of service, and use this website only in a manner consistent with terms of service. Should you not agree with any part of this terms of service, you are advised not to access this website.


Legal age requirements

There is no legal minimum age requirement to access and browse this website; however, we do advise that anyone below the age of 18 should obtain parental consent in using our services, and for the submission of credit card information when placing an order. We strongly recommend that parents and guardians supervise their children’s use of the website.


Software license, copyright and ownership of content

All software material, information and content furnished by the Wall Catalog are protected by copyright and other applicable and relevant laws. You agree that you will not reproduce, modify, decompile, disassemble or derive the source code for the software, publish any performance or benchmark test or analyses relating to the software of the use thereof. You will have rights to use this software under the condition that you do not change the materials or remove any copyright or other proprietary rights notices in the materials. You may not distribute or copy such material without the written permission of the copyright owner. By downloading the software, you hereby understand and accept that while Wall Catalogtakeserious measures to prevent security issues, we do not guarantee the software is free from viruses, errors or any contaminating or destructive codes, such as worms or Trojan horses.

You represent and warrant to Wall Catalog that, in your use of the Wall Catalog Service, you:

  • Will not infringe the copyright, trademark, patent, trade secret,right  of privacy,right of publicity or other legal rights of any third party
  • - Will comply with all applicable laws, rules, and regulations.

You further represent and warrant to Wall Catalog that: 

  • - There are no claims, demands or any form of litigation pending, or to the best of your knowledge, threatened with respect to any of your content;
  • - Wall Catalog will not be required to make any payments to any third party in connection with its use of your content, except for the expenses that Wall Catalog incurs in providing its service;
  • - The use of any instructions, formulae, recommendations, or the like contained in your content will not cause injury to any third party;
  • - Your content does not contain viruses or any other programs or technology designed to disrupt or damage any software or hardware.

About your content

You may upload your personal photos to Wall Catalog through the Wall Catalog Visualiser Tool Contextofdesignincludeswithout limitation, photographic images and texts, files, works of authorship, illustration and drawings as part of your use of the Service.

Under these Terms of Service, you warrant that you will not use any of the services for any fraudulent or illegal purpose, and you may not place any of the following material using the Service:

  • - Any material that could infringe on the rights of publicity, privacy or copyrights without the approval and consent of the owner of these rights;
  • - Any material that could infringe any materials that is unlawful, obscene, pornographic, indecent, defamatory, offensive, abusive, threatening, or otherwise inappropriate and harmful to children in any way, or could give rise to any civil or criminal liability under applicable law;
  • - Any material that contains viruses, worms, corrupt files, Trojan horses or other sort of corrupted codes.
  • - Any material that is offensive or promote racism, bigotry or hatred against any group or individual

While Wall Catalog does not and cannot review all submissions, and is not responsible for their content, Wall Catalog reserves the right to move, refuse to print and delete submissions that, in its sole discretion, is believed to be as described in paragraphs (a) through (d) above, or otherwise unacceptable. You acknowledge and agree that any submission may be published, copied, customised or removed for the purposes of delivering the services. You fully indemnify and hold Wall Catalog harmless of, from and against any liability, loss, damages, costs and attorney’s fees that may be alleged against or incurred by Wall Catalog as a result of any and all claims by third parties or law authorities related in any manner to customer images or Wall Catalog’s manufacture of or fulfillment of orders for products bearing customer images regardless of whether or not Wall Catalog pre-screens the customer images.

By participating in our services, you consent Wall Catalog to reproduce and use the concerned photographs for use in all domestic and foreign markets. Further, you understand that others, with or without your consent, may use and/or reproduce such photographs. In addition, by participating, you am agreeing to the use of your photo or likeness for publicity, marketing, and sale purposes with no financial or other type of compensation. You hereby waive any right to inspect or approve any publicity materials produced. These publicity materials may be used at the discretion of Wall Catalog.


Order policy

Receipt of an electronic order or other forms of order confirmation by no means signify Wall Catalog’s acceptance of your order, nor does it constitute confirmation of our offer to sell. Wall Catalog reserves the exclusive right at any time after receipt of your order, to accept or decline your order for any reason. Wall Catalog also reserves the right at any time after receipt of your order and without prior notice to you, to supply less than the quantity you order for any time. Your order is deemed accepted by Wall Catalog upon our delivery of products that you have ordered. We may require additional verifications or information before accepting any order.


Fee and payment terms

Prices, products and services offered are subject to change without prior notice from time to time at our discretion upon posting by Wall Catalog on its website.

You hereby agree to pay all fees and charges incurred in connection with your orders which include without limitation taxes, duty imports, value-added taxes and customs clearance, if any. Payment terms will be via online credit/debit card transactions via Paypal, our official merchant of payments, or unless otherwise stated. We reserve the right to refer to your credit card provider. Wall Catalog will not be held liable for any losses you may suffer as a result of unauthorized use of your credit card by any other party. An electronic sales order confirmation will be sent to your email address once your order has been captured into our system.

Failure to submit a valid payment may result in refusal to process the requested service(s).

Delivery of products

We aim to print and deliver your orders within 3 working days from the approval of your finished artwork. All products or prints will be delivered to the delivery address supplied by you during the order process. We endeavour to deliver within the aforementioned period, however, please be aware that sometimes circumstances beyond our control may affect a prompt arrival. Delayed delivery is not a basis for cancellation of the order or a request for compensation. Orders may be refused if we believe that there is any infringement to this Terms of Service, and entirely at the discretion of Wall Catalog.

We cannot be held responsible for original photos/artwork lost or deteriorated by shipping or third parties, after leaving our offices.

Installation of wallpaper(s)

It is the client’s responsibility to check all printed items before commencing cutting and installation. All items should be checked in advance for faults such as or colour variances contradictory to brief. Should installation take place and then afterwards client decides that the image no longer falls in their taste, no claims whatsoever can be made to Wall Catalog.

It is standard and acceptable practice in the Wallpaper Industry to allow Pattern Matching tolerances up to 5%. As the pattern goes down, it is normal to expect a certain amount of pattern drift, particularly with larger pattern repeats and larger walls to which the wall paper is applied. Joins between panels are often unavoidable due to the installation processes required for wallpaper. We will gladly come and inspect the joins if the client believes that they are severe. It is up to our discretion to decide whether or not the joins are reasonably visible or not.

The following factors may affect the end result of the application of wallpaper:

  • - Uneven or unsatisfactory wall surfaces (i.e. may require skimming of walls);
  • - Wallpaper is cut into corners of skirting’s, cornices and will therefore follow its existing lines (this means that skew or uneven skirting’s or cornices will be cut accordingly);
  • - Dampness of the area/wall where the wallpaper is to be applied (may cause the wallpaper to come loose);
  • - Exposure to ultra violet sun rays will affect the colour of the paper over time.

Force Majeure Event

A party will not be liable for non-performance or delay in performance caused by any extraordinary event or circumstance beyond the control of such party including, without limitation, wars, strikes, riots, hostilities, revolutions, national emergency, explosion, civil commotion, embargo, fire, flood, earthquake, volcanic eruption, and force of nature or any “acts of God”.

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use reasonable endeavour to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Return policy

We take special care when producing every order that comes to us, and all the stages involved during the completion of your order have been created to limit the chance of any problems occurring, and each stage has strict quality control procedures in place to limit any problems arising with orders.

In the unlikely event that your wallpaper arrives damaged or there is a problem, simply contact our team at contact@wallcatalog.com, and we will do our utmost to resolve this for you as quickly as possible. Upon payment, refunds and cancellations are not allowed. For defects due to manufacturer’s fault or product inferiority, we will compensate by means of reprinting or replacement. Perfect joint/ alignment between wall paper may be visible for some designs. We are not liable to ensure perfect joining of wall paper in this case. Wall Catalog reserves the right at any time to substitute/ change brand as well as material used in production of your Wall Catalog products without prior notice. In cases of material shortage, we will substitute by using the next best alternative material of the closest quality and specification.

All Wall Catalog products have a limited Warranty of 2 years for manufacturer’s fault or workmanship defects. Do note that peeling and color fastness caused by water seepage resulting in high moisture content in customer wall will not be covered under our Warranty. Poor base coat paint on customer wall resulting in peeling will also not be covered under our Warranty. In additional Our Warranty does not cover wear & tear or customers failure to take reasonable care. Common or slight variations in quality, finish, pattern and colours are not considered or accepted as faults. Visible faults are also excluded from complaints if the customer has already started using the goods.

IMPORTANT: We do not accept any amendments or changes to be made to the designs once the orders have been submitted. Therefore, it is solely the responsibility of the customer to thoroughly check their designs before submitting their orders.

Wall Catalog is not responsible for customer-generated mistakes, errors or defects including spelling, typographical or grammar errors, poor image quality derived from low-resolution images, order quantity or other ordering errors. Please be sure to preview your designs carefully before placing your order. Images and text will be printed as they appear in the Visualiser Tool. We do not proofread for, or correct, any such customer-generated mistakes.

As the wall art pieces are assembled by hand, the end result may differ from our website images. Wall Catalog also reserves the right to change or alter any production methods without prior notice. These may or may not result in a slight difference in the final outlook or slightcolorshifts while maintaining the same quality and standards.

Due to Wall Catalog’s wallpapers being custom made to fit each customer’s wall size, we’re unable to have goods returned to us simply because of a change of mind or plan. This is because we cannot re-use anything we produce. Please note that once a wallpaper is installed we cannot accept any returns for any reason. Under no circumstances can we compensate for installation fees from third parties or take responsibility for installation errors.

To file a complaint, kindly contact our customer service by writing to us together with a picture of problem/areas of dissatisfaction. We will assess the condition of the item(s), and at our sole discretion to either repair or replace the product(s) that does not meet the warranty or condition.

Right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time.

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we provide you with the dispatch confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the products).

Law and jurisdiction

Contracts for the purchase of products through our site will be governed by the law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of the Republic of Singapore.

Acceptance of agreement

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND AGREE TO ALL ITS TERMS AND CONDITIONS.

Wall Catalog reserves the right, at our sole discretion, to update or make modifications to this terms of service from time to time without prior notice. If you have a question regarding our terms of service, please contact us at contact@wallcatalog.com.

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